Privacy policy

# BLU Solo Website Privacy Notice

Last updated: 27 March 2026

## 1. Introduction

This Privacy Policy explains how we collect, use, and protect personal data when you:

- visit the BLU Solo website;
- contact us;
- sign up for updates;
- purchase or use BLU Solo software products.

BLU Solo is operated by:

- David Dodd, sole trader
- Trading as BLU Solo
- Location: United Kingdom
- Email: info@blusolo.co.uk

For the purposes of data protection law, we act as the data controller for the personal data described in this policy.

## 2. Important Context: Clinical Data And BLU Solo

BLU Solo is designed as a local-first system.

- We do not require access to your clinical records for the software to function.
- We do not routinely collect, store, or access client data entered into BLU Solo.
- We do not intentionally process special category data, such as health or clinical data, through our systems.

You remain the data controller for any personal data you process using BLU Solo in your own professional practice.

If you choose to store backups or data using third-party services, such as cloud providers, that is your responsibility.

## 3. What Personal Data We Collect

We may collect the following personal data.

### 3.1 Contact Data

- name
- email address

### 3.2 Account And Purchase Data

- billing email
- transaction details
- subscription status

Payments are handled by a third-party provider. See Section 7.

### 3.3 Communications

- emails and messages you send us
- support enquiries
- feedback

### 3.4 Technical Data

- IP address
- browser type
- device information
- basic usage data, such as pages visited

## 4. Providing Your Data

You are not required to provide personal data.

However, some information may be necessary for us to:

- respond to enquiries
- provide access to BLU Solo
- process purchases
- deliver support services

## 5. How We Use Your Data

We use personal data to:

- respond to enquiries and provide support
- provide access to BLU Solo products
- manage subscriptions and purchases
- send essential service communications
- improve our website and services
- comply with legal obligations

We do not sell your personal data.

## 6. Legal Basis For Processing

Under UK GDPR, we rely on the following legal bases:

- Contract, to provide BLU Solo, manage purchases, and deliver support services
- Legitimate interests, to operate, maintain, and improve our website and services
- Legal obligation, to comply with tax, accounting, and regulatory requirements
- Consent, where required, such as for optional communications or non-essential cookies

Where we rely on legitimate interests, we ensure that our use of personal data is proportionate and does not override your rights and freedoms.

## 7. Payments And Third-Party Services

Payments are processed by a third-party merchant of record, such as Paddle or another billing provider.

This means:

- payment details, such as card information, are handled by the provider, not us
- the provider may act as a data controller for payment processing
- their privacy policy also applies to your transaction

We may also use third-party services for:

- website hosting
- email communication
- analytics, if enabled

## 8. Data Sharing

We do not sell or rent personal data.

We may share personal data with:

- payment providers, such as Paddle or another billing provider
- service providers supporting our website or operations
- legal or regulatory authorities where required by law

## 9. Data Retention

We retain personal data only as long as necessary:

- enquiries, for a reasonable period to respond and follow up
- purchase records, for accounting, tax, and legal requirements
- support communications, to manage ongoing service and issues

## 10. Your Rights

Under UK GDPR, you have the right to:

- access your personal data
- request correction of inaccurate data
- request deletion in certain circumstances
- restrict processing
- object to processing
- data portability where applicable

You also have the right to lodge a complaint with the UK Information Commissioner's Office, or ICO.

To exercise your rights, contact:

- info@blusolo.co.uk

## 11. Data Security

We take reasonable measures to protect personal data, including:

- secure systems and hosting
- access controls
- minimising data collection

However, no system can be guaranteed to be completely secure.

## 12. International Transfers

Some third-party providers may process data outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

## 13. Cookies

The BLU Solo website may use cookies or similar technologies for:

- essential functionality
- basic analytics, if enabled

Where non-essential cookies or analytics are used, we will request your consent where required by law.

You can also control cookies through your browser settings.

## 14. Changes To This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on the website with the updated date.

## 15. Contact

If you have any questions about this Privacy Policy or your data:

- Email: info@blusolo.co.uk
- David Dodd, trading as BLU Solo